Shipping Details

At Epiphanie, we strive to deliver your electronics and tech products as quickly and safely as possible. Please read our shipping information below.

Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Times

Destination	Estimated Delivery Time
Domestic (Australia)	3–7 business days
International	7–21 business days

Delivery times are estimates and may vary due to carrier delays, customs processing, or other factors outside our control.

Shipping Costs

Shipping costs are calculated at checkout based on your location and order weight. We may offer free shipping promotions from time to time — check our store for current offers.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package through the carrier's website.

Customs & Import Duties

For international orders, customs fees, import duties, and taxes may apply depending on your country's regulations. These charges are the responsibility of the customer and are not included in our product prices or shipping fees.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date. We will work with the carrier to resolve the issue as quickly as possible.

Contact Us

For any shipping-related questions, please reach out to us at support@Epiphanie.store and we will be happy to assist you.